badjelly Privacy Policy

1. Introduction and Purpose

badjelly is a trusted platform providing online casino and betting services in Bangladesh. We place the highest priority on the privacy of our users. In this privacy policy, we explain in detail what personal information is collected when you use our website, the purposes for which it is used, and how it is kept secure.

This policy has been prepared in accordance with international standards for personal data protection. We believe that transparency and trustworthiness are the foundation of a healthy business relationship. We therefore want our users to know that their information will not be misused under any circumstances.

2. Types of Information Collected

We collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Home address and postal code

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Data collected through cookies and similar tracking technologies
• Information on time spent on the site and pages visited
• Login times and session history

2.4 Gaming Activity Information

• Play history and information on preferred games
• Bet placement records and win/loss history
• Bonus usage history

3. How Information Is Collected

We collect your information in the following ways:

• Directly provided information: Information you provide during registration, login, and payment processes.
• Automatically collected information: Information automatically collected through cookies and tracking technologies when you visit the website.
• Information from third parties: Information received from third-party verification services for the purpose of identity verification and fraud prevention.

4. Purposes of Using Information

The information we collect is used for the following purposes:

4.1 Account Management

Your personal information is needed to create, verify, and manage your badjelly account. This includes confirming your identity, ensuring account security, and preventing unauthorized access.

4.2 Payment Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information is needed to enforce the minimum deposit of ৳200 and the minimum withdrawal limit of ৳1,000.

4.3 Customer Service

When providing 24/7 live chat support in Bengali, our support team can use your information to deliver fast and effective service.

4.4 Security and Fraud Prevention

Your information is analyzed to prevent fraudulent activity, money laundering, and other illegal activities. This ensures the safety of all users on the platform.

4.5 Responsible Gaming

By analyzing gaming activity data, we can identify problematic gaming patterns and encourage users to engage in responsible gaming.

4.6 Platform Improvement

By analyzing user experience and preferences, we continuously improve the quality of our services and products.

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:

• Service provider partners: Selected service providers for payment processing, identity verification, and technical support, who operate under strict confidentiality agreements.
• Legal obligations: When disclosure of information is required under a court order, government directive, or applicable law.
• Fraud prevention: Notifying the relevant authorities if money laundering or fraud is suspected.
• Business transfer: In the event of a company merger or acquisition, where the new owner will be bound to follow this privacy policy.

6. Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of our site and your browsing experience.

6.1 Types of Cookies

• Essential cookies: Necessary for the core functionality of the site — to maintain login sessions and ensure security.
• Functionality cookies: To remember your preferences and settings, such as language preference.
• Analytics cookies: To collect usage statistics for the site so we can improve our services.

You can control cookies by changing your browser settings. Please note, however, that disabling cookies may cause some features of the site to not work properly.

7. Data Security Measures

badjelly takes industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data sent to and received from our website is protected by SSL encryption.
• Secure data storage: Your information is stored on encrypted servers and is regularly backed up.
• Access control: Only authorized personnel can access your information for specific reasons.
• Regular security audits: The security of our systems is tested regularly.
• Two-factor authentication: An additional layer of security for account access.

8. Data Retention Period

How long we retain your information depends on the type of information and the necessity:

• All information is retained while the account is active.
• Financial and transaction records are retained after account closure in accordance with applicable legal obligations.
• In the event of a dispute or legal claim, the relevant information is retained until the matter is resolved.
• Technical log files are retained for a limited period.

9. User Rights

You have the following rights regarding your own information:

9.1 Right to Access Information

You may request to know what information we hold about you at any time.

9.2 Right to Correct Information

If there is any inaccuracy in your information, you may request that we correct it.

9.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete some information due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for marketing purposes.

9.5 Right to Data Portability

You may request to receive your information in a common machine-readable format.

To exercise these rights, please contact our support team. We will generally respond to your request within 30 days.

10. Protection of Minors' Information

badjelly is for persons aged 21 and over only. We do not knowingly collect information from any minor. Age is verified during our registration process, and any account suspected of belonging to a minor is immediately closed.

If a parent or guardian becomes aware that their child is using our services, please notify our support team immediately. We will close that account and delete the associated information.

11. International Data Transfers

Our servers and service provider partners may be located outside Bangladesh. In such cases, your information may be transferred to another country. However, such transfers are always carried out under appropriate safeguards and in accordance with the terms of this privacy policy.

12. Policy Changes

We may update this privacy policy from time to time. If there are any significant changes, we will notify you at your registered email address. Continued use of the site after changes are made will be considered as your agreement to the new policy.

We recommend that you visit this page regularly and stay informed about the latest policy. The "Last Updated" date at the top of this policy always reflects the date of the most recent change.

13. Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us:

Our privacy team will generally respond to your information-related requests within 7 business days. For urgent matters, please contact us via live chat.